Exchange Policy

Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the Floret store within seven days following the date of receipt of the product, and he has no right to replace the product after seven days have passed.

The condition for replacing the product is that the product is in good condition and the consumer has not used the product or obtained its benefit, and the Floret store has the right to inspect the product before replacing it to ensure its safety.

The consumer does not have the right to replace the product in the following cases:

If the product was manufactured based on the consumer's request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.

If a defect appears in the product due to the consumer's poor possession.

A fixed replacement cost of 75 riyals is calculated

In the event that the provisions of the aforementioned replacement policy are met; The consumer has the right to replace the product by delivering the product to one of the SMSA branches, and the replaced product will be sent within a maximum period of 14 working days from receiving the product at the Floret headquarters.

The product must be sent by the customer within a maximum period of two days from sending the shipping policy, in order to avoid cancelling the exchange process.